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Erinwood Ford
Reviewed from Google

4.5 out of 5 stars

Anna Oryshko
Anna Oryshko

5 out of 5 stars

posted 4 weeks ago

I bought a new f150 from Erinwood Ford one week ago. They have the best inventory. They were also willing to give me a good deal. I am giving Jack 5/5 for helping me and being very professional. But the manager was strange. He said to me that he does not like Ukrainian people like me. He never explained why. I did not care at the time because I was too busy BUYING A CAR! but the words stuck in my sub consciousness. The rest of the experience was seamless and very 5 star. I will return in 8 -10 years to Erinwood to trade this truck for another one. Hope Jack will help me again, but praying that the manager will retire by then. Never want to see him again.

Paul F
Paul F

5 out of 5 stars

posted 1 month ago

My mom is a 69 year old single woman who knows nothing about cars. She lives in another town and was overwhelmed with the dealership experience.

I told her drive the 3 hours to come visit me and I would take her to Erinwood Ford if she liked the car's I would help her through the process and get her on the road.

I called Matt Trueman who I had bought my F150 from in June 2015 and he set us up. Between Graham Townsend and Matt Trueman they walked my mom through every step of the way. They responded to every question and there were lots. They were very patient and understanding making it a very good experience.

My Mom said the stress of the dealership was gone. There was no pressure to buy -TODAY- and they got her in a car that worked for her.

We purchased the ford on a Friday and she drove it home on the Monday.

This is now the second vehicle I have purchased from Erinwood.

Stephen Archbold
Stephen Archbold

2 out of 5 stars

posted 2 months ago

TLDR: The purchasing experience with Ali was great 5/5 the after purchase experience was the worst I have ever had 2/5.

I purchased a used 2013 ford Edge from ErindWood near the end of august. The initial purchase experience was great, the sales rep ALI was helpful and knowledge able.

When I picked up my car though it had a balancing issue with the tires so bad I thought it would shake apart, I also noticed the exhaust seemed to be off, skewed basically with one tail pipe under the bumper while the other one was just out past it.

I brought the car back on the following Saturday (original pickup had been that Tuesday) for them to do the balancing and I had asked that they have a look at the exhaust and see if they can straighten it out or something.

When I got my car back and got the invoice it stated that one of the tires was in such bad shape that it could not be balanced and it needed to be replaced. It also stated that the exhausts was bent, it couldn’t be fixed and had to be replaced.

Now I went to my sales rep and asked about this, he said he would take care of it and call me back.

Ultimately it took multiple phone calls/emails before they got my car in around the end of October, they put two new tires on which I appreciate but did not touch the exhaust. The service manager said he would follow up with the sales manager Brad and then they would get back to me. Almost 3 weeks went by with no word so I left a voicemail and waited another week. No response finally he called me back and said they checked, the exhaust is fine and doesn’t need to be fixed. I just don’t understand why this had to take almost 2 months to resolve.

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